OUR

• Entry Procedure: Members must scan their QR code or key tag at the external scanner for entry. Upon entering the gym, members are required to check in at the front desk for verification by a teammate.
• Guest Access: Guests can visit the gym during the following operating hours: Monday – Friday: 8 AM – 10 PM, Saturday – Sunday: 7 AM – 7 PM. Guests may join or schedule an appointment during these hours.
• Operating Hours for Amenities: All FC Plus amenities will close overnight and follow regular daytime hours.
• Access Based on Membership: All active members are granted 24-hour access to the gym.
• Membership Upgrades: Members may upgrade their membership on-site to gain access to additional features or benefits during all opening hours.
• Clubs with 24-Hour Access: The following clubs offer 24-hour access: Carrollton, Denton, Grand Prairie, Irving, Mesquite, Oak Cliff, Pasadena, Tech Ridge, Watauga and Westover.

If you have any questions regarding these policies or need further assistance, please contact our front desk team.

• Guests can visit the club during regular club hours once pass is activated
  • A 5-Day Pass may only be activated by a manager during the hours of Monday-Friday: 8AM-10PM and Saturday-Sunday: 7AM-7PM
• Guests must be 18 years of age or older
• Guests must present a valid state-issued I.D. with local residency when utilizing a 5-Day Pass
• Guests can experience our expansive club, which includes a hot sauna, group fitness classes, and a turf training area.
• Basketball courts, racquetball courts, Kids Club, LaunchFC training and swimming pools are reserved for members only
• All guests must sign a waiver before their first work out
• Pass visits must be used in 5 consecutive days
• 5-Day passes are for new guests only

You and your family’s safety is a top priority for us.

Age requirements for gym access:

• Ages 18 and older: Individuals can sign a membership agreement and work out independently
• Ages 16-17: Parental consent with a signed agreement is required, allowing them to work out independently
• Ages 12-15: Parental consent is required with a signed agreement, and a parent or trainer must always accompany them
• Ages 11 and below are prohibited on the fitness floor unless participating in a designated special class
• Children are not permitted in locker rooms; access is limited to the Kids Club bathroom only

• You must wear proper workout attire, including a shirt and athletic shoes. No undergarments may be exposed at any time
• No gym bags, backpacks, purses, motorcycle helmets, etc.
• No bullying, physical contact, pushing, biting, fighting, or profanity
• No dunking or hanging on rims.
• No throwing or kicking balls at the walls or ceiling.
• No gambling
• At Fitness Connection Management’s discretion, we reserve the right to close the basketball court in order to maintain order and safety.
• Fitness Connection staff may modify, add to, or otherwise change these rules at their sole discretion
• Any violations of the above rules will result in your membership being revoked

• While our agreement signatures are processed electronically, we offer the option to review a printed copy of the membership agreement before signing. We will also email a copy of the membership agreement for your records
• An annual fee will be billed once per year, and the specific billing date will depend on when you begin your membership. The details regarding the annual fee can be found in your agreement
• Monthly billing is automated and conducted through Jonas Fitness, our designated billing company
• You have multiple options to update your information with us: visit the club, utilize the Member Portal, or contact our Member Services Team
• Access your account through the designated login portals for Texas, North Carolina, and Nevada
• Some service agreements entail an obligation period that extends beyond 30 days. Please consult your agreement for specific details regarding your commitment
• A late fee of $15 will be charged for each overdue invoice. We strongly recommend keeping your billing information updated with us to minimize such incidents. Please ensure your billing details are accurate and functional at least one week before your billing date. You can update your information at the club or by contacting our Member Services Team

While we regret to see you leave, we wish to make canceling your membership as easy as possible. To cancel your membership, you have three convenient options available:

1. Phone: Call our Member Services Team at 800-922-7898, Monday – Friday, 8AM – 6PM CST
2. In-Person: Visit your home club and request a cancellation in person
3. Written: Send a written cancellation request by certified mail to the following address: Fitness Connection, 2517 Midway Road, Carrollton, TX 75006

Please note that your cancellation request will become effective 30 days after it is received. Any scheduled payments due within that 30-day period will be charged as originally scheduled, and it is your responsibility to fulfill those payment obligations.

Please help us make everyone feel welcome and comfortable when working out!

• Please wipe down equipment before and after use
• Re-rack the equipment you use
• Be safe, use a spotter
• No dropping weights
• No excessive noise when lifting
• No chalk
• Wipe down equipment after use
• Share the equipment between sets
• Equipment can be used only on the workout floor
• Must follow the manufacturer’s warnings and instructions for any equipment you use
• Personal workout equipment is not allowed
• Personal training and/or coaching may only be performed by Fitness Connection staff
• You must wear proper workout attire, including a shirt and athletic shoes
• No staring, harassing, profanity or demonstrating aggressive behavior
• Taking pictures or videos of other members without their consent is prohibited
• Phone conversations and video chatting permitted in lobby area ONLY
• No gym bags, backpacks, purses, motorcycle helmets, etc. on the workout floor
• Personal speakers of any kind are not allowed anywhere within the facility
• No children under 12 years old permitted on workout floor or equipment
• Weights are not allowed on cardio equipment
• We are not responsible for lost or stolen items

• Remember that, like movie theaters, others would like to enjoy their time too
• The usage of cell phones is not permitted
• To ensure a pleasant experience for all members, please be considerate and keep conversations to a minimum

• You must wear proper workout attire, including a shirt and athletic shoes
• Bikes used for classes only
• Stereo equipment to be used by Fitness Connection staff only
• No reserving bikes prior to class
• No gym bags, backpacks, purses, motorcycle helmets, etc.

• Group Fitness Studios are strictly for group fitness class use
• You must wear proper workout attire, including a shirt and athletic shoes
• Stereo equipment to be used by Fitness Connection staff only
• Do not remove Group Fitness equipment from room
• No reserving spots prior to class
• Class set up to be done no earlier than 15 minutes before class starts
• No gym bags, backpacks, purses, motorcycle helmets, etc.

• A member may bring a guest with them every day. The same guest may only come once every four months. Some restrictions apply
• Guests must be 18 years of age or older
• Guests must present a valid state-issued I.D. with local residency when visiting a Fitness Connection facility
• Premium amenities, including basketball courts and swimming pool, are reserved for members and paid day passes only
• All guests must sign a waiver before working out
• Guests can visit the club during regular club hours

• Fitness Connection maintains the right to make reasonable changes to the hours and days of operation as deemed necessary
• Please note that hours and available amenities may vary across different Fitness Connection locations
• For specific details regarding gym facilities, Kids Club hours, and class schedules, we invite you to explore our website and visit the page about your desired club
• To ensure optimal maintenance of our facilities, Fitness Connection reserves the right to close any club temporarily. Rest assured, all members will be promptly notified in the event of any required closures, regardless of the reason
• Fitness Connection may be closed on legal holidays and during specific promotions or events

Your child(ren)s’ safety is important to us.

• Only a parent/legal guardian may check child(ren) into Kids Cub (proof of guardianship may be required), and such parent/legal guardian must remain in the facility while a child is checked into Kids Club
• The parent/legal guardian who checks a child into Kids Club must be the same parent/legal guardian to check a child out
• Children showing signs of any illness are prohibited from entering Kids Club
• Children may only be checked into Kids Club for a maximum of two (2) hours
• There may be a wait time if the room is at capacity. The room is at capacity when the ratio of attendants to children is 1:10
• All children checked into Kids Club must be a minimum of 3 years of age to a maximum of 11 years of age (proof of age may be required)
• Children may not bring personal toys or electronics
• No food/drinks allowed (includes baby bottles and sippy cups)
• Teammates will not administer any medications, change diapers or assist children in the restroom
• No bullying, physical contact, pushing, biting, fighting, or profanity
• The child will be removed for the day if a parent is called to the Kids Club for behavioral issues
• Fitness Connection reserves the right to suspend, restrict or terminate Kids Club privileges
• Fitness Connection staff may modify, add to, or otherwise change these rules in their sole discretion

• Secure all personal belongings in a locked locker
• Lockers are for use while you are in the facility. You are not permitted to use lockers overnight. Items left overnight may be donated or disposed of.
• Shut locker door after use and throw away all garbage
• Please report any suspicious activity to management
• No one under the age of 12 allowed in locker room area
• Respect other people’s property and privacy

Safety and integrity are important to us.

• Mobile App: Enhance your check-in experience with the FC App! fasttrack your check-in process by downloading the FC App at https://fitnessconnection.com/app-adoption/. Gain access to gym facilities, membership details, FC OnDemand workouts, monthly challenges, check-in activity tracking, and much more!
• Keytag: If you opt not to download the FC App, you can get a keytag for $10. If your keytag is lost or stolen, replacement keytags are available for purchase.
• Identification: Members acknowledge that sharing their membership card is strictly prohibited and will result in card confiscation. If a member allows someone else to use their membership card, a fee of $100.00 will be applied to the member's account, and their membership will be revoked.
• Pictures: To expedite the check-in process, ensure convenience, and maintain member security, we request a photograph of all members

Circulating or posting petitions, notices, circulars, or statements within or near Fitness Connection's facilities is strictly prohibited unless prior submission and approval by Fitness Connection's management have been obtained.

• Proper attire must be worn at all times
• Do not pour any liquid of any kind on the sauna equipment
• Please rinse off before entering the sauna
• No shaving, loofahs, lotions, or creams of any kind allowed
• No food or drink allowed
• No gym equipment in the sauna
• The steam temperature shouldn’t exceed 180 degrees
• Please limit your session to a maximum of 10-15 minutes
• Those with ANY medical conditions should seek physician approval before entering
• Use by persons under 18 years of age is strictly prohibited
• No use of herbal oils in the sauna 
• No drying of personal items allowed

• Proper attire must be worn at all times
• Do not pour any liquid of any kind on the steam equipment
• Please rinse off before entering Steam Room
• No shaving, loofahs, lotions, or creams of any kind allowed
• No food or drink allowed
• No gym equipment in Steam Room
• Do not touch the steam head or flow of steam, injury could occur
• The steam temperature shouldn’t exceed 120 degrees
• Please limit your session to a maximum of 10-15 minutes
• Those with ANY medical conditions should seek physician approval before entering
• Use by persons under 18 years of age is strictly prohibited
• No use of herbal oils in Steam Room

• Proper swim attire must be worn at all times
• There is no lap swimming during any scheduled water aerobics
• Only water aerobics participants in the pool during scheduled class time
• Stretching mats, medicine balls, kettle balls, dumbbells, weight plates or any other type of exercise equipment is prohibited in pool/spa areas.
• No food or beverages allowed inside the pool/spa
• Everyone must rinse off their entire body along with swim attire before entering the pool/spa
• Members 12-18 years of age must be accompanied by their parent or legal guardian while in the pool area
• Children under 12 years of age are not allowed in the pool/spa
• No running or diving into the pool
• Class foam weights, noodles, and water gloves are not to be removed from the pool area
• No personal radios or boom boxes are allowed on the pool deck at anytime
• No profanity or fighting will be tolerated while in the pool area
• No outside pool toys or floating devices are allowed in the pool