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Contact our customer service for additional questions about your account at 800-922-7898. Hours are Monday through Friday 8AM – 6PM CST.

  • Holidays:
    • Customer Service is closed Martin Luther King Day, Friday Before Memorial Day (early close), Memorial Day, 4th of July (Observed on the 5th of July), Labor Day, Day Before Thanksgiving (early close), Thanksgiving, Day After Thanksgiving, Christmas Eve (early close), Christmas, New Year’s Eve (early close), New Year’s Day.
      • Customer Service closes at 3pm before each holiday.


While we hate to see you end your fitness journey with us, you can cancel in any of the following ways:

We are offering extended freeze options at no cost. You can freeze your membership in any of the following ways:

Please note the member services line is open Monday, Tuesday, Wednesday, Friday 8AM – 6PM CST and 10AM – 6PM CST on Thursdays.

You are able to update your billing information by accessing the member portal. Your username and password are your keytag ID number. If you’re having trouble with your key tag, please use the link here for additional information.

  • Texas members can access the portal here.
  • Nevada and North Carolina members can access the portal here.

We are dedicated and go above and beyond to keep our members safe at all times. All of our gyms have implemented many new policies to ensure a safer workout experience for anyone that walks through our doors. Learn how Fitness Connection is Cleaner, Safer, and Bigger here.