You’ve got questions. We’re here to help!
We currently do not offer temporary or single-month club memberships. You may sign up for a No Commitment membership that permits you to cancel anytime.
You and your family’s safety is a top priority for us.
Age requirements for gym access:
Currently, 5-Day passes are for new guests only.
Lockers are available in our locker rooms on a per-visit basis.
Lockers are for daily use only.
Fitness Connection is not responsible for lost or damaged articles inside or outside of the facility.
The safety of our members and their families is a top priority for us, which is why we have established the following age requirements when utilizing our facilities.
Ages 18 and older can sign an agreement and work out by themselves.
Ages 16 – 17 must have a parent sign an agreement on their behalf and can work out by themselves.
Ages 12 – 15 require a parent to sign a membership agreement and must have a parent or a Fitness Connection personal trainer with them throughout the course of their workout.
Ages 11 and below are not able to work out unless with a special class and are not allowed on the workout floor.
Family members may be added to your membership at any time. Pricing may vary depending on current promotions and chosen membership plans. See club for details.
No, the app is designed for individual workout tracking. However, if you and your friend are members of the same gym, you can participate together in challenges organized by the club.
No, you can only set and track one goal at a time within the app.
Yes, you can connect and track multiple apps/devices simultaneously.
Currently, all Fitness Connection memberships are billed monthly.
You may purchase a day pass. Please see the front desk for pricing and details.
While we regret to see you leave, we wish to make canceling your membership as easy as possible. To cancel your membership, you have three convenient options available:
Please note that your cancellation request will become effective 30 days after it is received. Any scheduled payments due within that 30-day period will be charged as originally scheduled, and it is your responsibility to fulfill those payment obligations.
Please help us make everyone feel welcome and comfortable when working out!
Yes, however, Fitness Connection Teammates will page the parent to change diapers and assist children not “potty-trained” in the restroom.
Yes! We are proud to partner with Trivity Health (also known as Silver Sneakers), ASHLink, Renew Active and Peerfit. See club for sign-up details.
Absolutely! We have expert trainers who focus on a positive body image and provide a built-in accountability partner to help you achieve the desired results. To get started, complete this form, and one of our professional trainers will contact you with the next steps!
Open the "Connected Apps" tile and select "link" next to the desired app/device. Follow the prompts to log into your connected app account.
To create a personal goal, navigate to the Goal Center section within the app. Here, you can select your desired goal type, set a target, and determine the duration of the goal.
To edit a workout, go to the "Workouts" tab, press and hold on the workout entry until an "Edit" button appears. For deleting a workout, swipe from right to left on the workout entry, and a red "delete" button will appear. Tap the delete button to remove the workout.
There are three methods to record a workout:
There are two options to access the club:
The safety of you and your children is important to us, which is why members MUST provide their membership card or barcode and a valid state-issued photo ID to sign their child(ren) in/out of Kids Club, each visit. Only a parent or legal guardian can sign a child(ren) in or out of Kids Club and must remain onsite the entire time their child(ren) are signed in. Also, the same parent/legal guardian who signed in the child(ren) MUST be the one to sign them out.
We get it…sometimes life gets busy. In certain circumstances, you may be eligible to temporarily freeze your membership for a short period of time. If this is something you would like to explore, please contact our Member Services Team at 800-922-7898 during the hours of Monday – Friday, 8AM-6PM CST.
The Member Portal is available to view your transaction history, check-in activity, and updated personal/billing information. Before you log in for the first time, verify that your email address is on file with your club.
The system will ask for you to change your password the first time you log in.
Members can log in by creating an account and selecting their home club (the location where they initially signed up). You can then enter or scan your barcode to link your membership to your account.
It’s as easy as completing this form. Once complete, you’ll receive an email that you’ll print and take with you to begin your free trial!
Stop by the Front Desk at your local Fitness Connection, and one of our EPIC Teammates will assist you.
Kids Club is included in the FC-Plus membership package and may not be available at all Fitness Connection clubs. Check the location nearest you to verify if Kids Club is offered.
Fitness Connection offers several membership options to meet your needs. We pride ourselves on making our memberships accessible and affordable for everyone. You can join at your local fitness center or sign up online. Please check our website for the most current prices available.
The reset email is sent through an automated system. Ensure you haven't set any filters in your inbox that might block automated emails. Also, check the email associated with your account by visiting www.fitnessconnection.com> my account > select region. If you need help logging in to this account, you can visit https://fitnessconnection.com/account-setup/.
Temporary passwords are case-sensitive. Double-check that you've entered all characters correctly. When using copy/paste, extra spaces, which are considered characters, may be included and can prevent your password from working.
This error occurs when your email is linked to another account (e.g., an old account, a guest account, another family member's account, etc.). Follow these steps to resolve the issue:
Please try the following steps to ensure proper account linking:
Not a problem. Utilize the "Manual" entry feature under "Record a Workout" to input your workouts manually. You can also link third-party tracking apps and devices to your account through the "Connected Apps" tab for automated workout tracking.
Please select "Log In" and choose "Forgot your Password?" Enter your email address when prompted, and you will receive an email shortly with a new passcode.
Wi-Fi® is available at all our clubs. Please see our Front Desk teammates for details.
Yes. Members may leave their children for two hours per day.
Kids Club is available for children ages 3-11 years old.
Your child(ren)s’ safety is important to us.
Safety and integrity are important to us.
We are continually expanding our list. Please inform us of your preferred app/device at firstname.lastname@example.org, and we will strive to include it.
If two connected apps are linked to each other and linked to your Netpulse account, duplicated workouts may occur in your workouts tab as both sources send data to EGYM.
Circulating or posting petitions, notices, circulars, or statements within or near Fitness Connection's facilities is strictly prohibited unless prior submission and approval by Fitness Connection's management have been obtained.
When downloading the app, you are prompted to grant camera access permission. If you did not give the permission initially, there's no need to worry! Simply open your phone's settings, locate your gym's app, select it, and toggle the camera permission to the "on" position.
Fitness Connection is proud of our outstanding amenities, including but not limited to a hot sauna, basketball courts, group exercise classes, women’s workout area, Kids Club and a turf training area.
Kids Club hours vary by location. Check the location nearest you to verify Kids Club hours.
Club hours vary by location. Please download the FC app and follow us on Facebook for any potential updates on our hours and other great news.
You can find your membership ID number on your membership agreement if you don't have a barcode. We sent a copy of your agreement via email during sign-up, and your member ID is mentioned in the subject line. If you're unable to locate your contract, please call the club and request your member ID.
To control your profile settings and privacy, go to the "Side Menu" and select "Privacy." From there, you can adjust the settings according to your preferences.
No matter which membership plan you choose, you will enjoy unlimited access to our expansive, state-of-the-art fitness facility, which includes a wide range of cardio and strength training equipment, spacious locker rooms complete with saunas, and a women’s workout area. Additional amenities include group exercise classes, team training programming, a turf training area with a functional training rig, personal training, full-size basketball courts, and Kids Club with tablets, a mini basketball court, and a theater. Amenities may vary by location and membership packages.
A yearly fee is billed to maintain your membership at our fitness center.
xCapture is a feature that allows you to record your workout by capturing a picture of the cardio machine display. To use xCapture, open the "Record a Workout" tile and select "xCapture." Ensure that your camera permissions are enabled in your phone's settings.
The Annual Fee bill date depends on your Fitness Connection start date. You can find this date on your membership agreement, through the member portal or by speaking with one of our Front Desk Teammates at your home gym.
For a complete list of apps to connect with, please refer to the "Connected Apps" tile.