Members can create an account by selecting your home club (the location you originally signed up in). You will then enter or scan your barcode to link your membership to your account.

What if I don’t have a barcode?

If you don’t have a barcode, you can find your membership ID number on your contract. We emailed a copy of your contract at sign-up and your member ID is in the subject line. If you can no longer find your contract, call the club and ask for your member ID.

I’m receiving an error that the app cannot locate me in the system.

• 1. Be sure you’ve created an app account prior to attempting to login.
• 2. Your email must match the email tied to your account.
• 3. Your home club must match the club where you originally signed up

If you continue to have issues, contact the club and they will be able to assist.

Please select “Log In” and then select “Forgot your Password?” You will enter your email or where prompted to, and an email will be sent to you shortly with a new passcode.

The reset email is sent through an automated system. Please make sure you do not have any filters set to your inbox that will not accept such automated correspondence. Please also check the email associated with your account by going to www.fitnessconnection.com > my account > select region. If you need assistance logging in to this account you can visit https://fitnessconnection.com/account-setup/.

Temporary passwords are case sensitive. Please make sure that you’ve entered all characters correctly. When you do copy/paste extra spaces can be copied at times. They will be considered as a character as well and your password might not work.

When your same email is linked to another account (for example, an old account, a guest account, another family member's account, etc.) you receive this error. Please follow the steps below to solve this: 1) Sign in with your username/password 2) Press "Ok" instead of "Get Help" when the error message appears telling you your email is taken 3) Enter a different email address or contact support for email update 4) Done! You'll be entered into the app.

Fill out an inquiry form here and a teammate will get back to you within 48 hours.

There are three ways to record a workout.

The first is a “Manual Entry”. Here, you will open the “Record a Workout” tile and select “Manual Entry”. This will allow you to pick the type of workout and track the duration, distance, and calories burned.

You can also use xCapture. This allows you to take a picture of the display on cardio equipment once you finish your workout, and it will automatically upload to the app!

You can also use a number of third party apps and trackers such as FitBit and MyFitnessPal. The full list of these can be found in the "Connected Apps" tile. If you need help connecting a 3rd party, just let me know.

xCapture is a way to record your workout. To use xCapture, please open the “Record a Workout” tile, followed by “xCapture”. This allows you to take a picture of the cardio machine display and this workout will automatically upload into the app. Please make sure your camera is allowed under your phone’s settings. xCapture will not work if you do not have adequate service or wifi connection.

Allowing the camera is a permission you are asked when you first download the app. If you did not allow the permission initially, don’t worry! Please open your phone’s settings, scroll down until you see your gym’s app, select the app, and toggle the camera permission so that it is “on”.

You can edit your workouts in the “Workouts” tab. Hold press on the workout entry and Edit button will appear as a option. To delete a workout, swipe from right to left on the workout. You will then see a red "delete" button appear. Tap this button and the workout will delete!

No problem, use the “Manual” entry feature under “Record a Workout” and enter in your workouts by day. You can also link 3rd party tracking apps and devices to your account under the “Connected Apps” tab to automatically track workouts.

Please go to the “Side Menu” and under “Privacy” where you can control your profile settings.

For a full list of apps to connect with, please visit the “Connected Apps” tile.

We are continuously adding more. Please let us know your favorite so we can add it to the list [email protected]

Please open the “Connected Apps” tile and select “link” next to the app you wish to connect. You will then be guided to a screen where you will log into your connected app account.

Yes, you can link multiple apps/devices and they will all track.

If two connected apps are linked to each other and linked to your Netpulse account you will see duplicate workouts in your workouts tab because both sources will send data to EGYM.

Try a few steps to ensure your account is linked properly:

Log out and sign back into your 3rd party app account

Log out of the App and sign back in

Please note, if you are using a 3rd party app/device to record your workouts there may be a slight delay from when the app/devices syncs to when the workout appears in the app. Still having problems? Email [email protected] for assistance.

You can create a personal goal by accessing the Goal Center section of the app. Here, it will allow you to pick your goal type, target and duration.

No, you can set only one goal at a time.

No, this is your personal workout tracking account. If you attend the same gym with your friend, you can, both, join a challenge created by the club.