We wish to share an important update regarding your billing information. Due to a technical issue, our system did not save the billing details you provided during enrollment.
First and foremost, we want to assure you that your billing information was not compromised in any way. We quickly identified that there was an issue on our site that caused us not to save the information, but there is no risk of unauthorized access.
To ensure uninterrupted access to your club and to complete your membership setup, we kindly ask you to update your billing information securely via our member portal. We understand that this may be an inconvenience, and for that, we sincerely apologize. Your cooperation will help us serve you better and provide you with the seamless experience you deserve.
We're here to assist you every step of the way. If you encounter any issues or have questions while updating your billing information, our dedicated support team is ready to help. You have two convenient options for assistance:
We apologize for any inconvenience caused and assure you that our team is working hard to maintain the highest level of service for your membership experience. Thank you for being a valued member of Fitness Connection. Your support inspires us to strive for excellence, and we're excited to be a part of your fitness journey.