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Dear Fit Factory Members,
We want to thank you for being a valued member of Fit Factory. As you may already know, our gym has recently been closed, and we are in the process of transferring your membership to Fitness Connection.
We are pleased to inform you that, effective immediately, you can work out at Fitness Connection located at 3300 Harwood Road, Bedford, TX, as they have generously agreed to accommodate our members during this transition, ensuring your fitness journey continues without interruption.
We understand that transitions can be challenging, and we appreciate your patience and understanding during this time. Your fitness goals remain our top priority, and we are committed to making this process as smooth as possible.
WHAT THIS MEANS
➡️ Gym Access: You can begin using Fitness Connection's Bedford facilities immediately. Simply present your Fit Factory key tag or your barcode in the Fit Factory App!
➡️ Membership Transfer: We are working diligently to ensure that your membership details are honored and seamlessly transferred to Fitness Connection in the coming days. You will receive additional information about your new membership status as soon as the transfer is complete. We do not anticipate any changes to your terms, however, if there are any changes to your current membership rate, they will likely be lower moving forward to reflect the offerings of Fitness Connection.
NEXT STEPS
➡️ Visit Fitness Connection: Head to Fitness Connection located at 3300 Harwood Road in Bedford and enjoy their state-of-the-art facilities. Their team will be ready to assist you and answer any questions you might have.
➡️ Stay Updated: Keep an eye on your email for further updates regarding the official transfer and any new membership details.
Still have questions? Our friends at Fitness Connection have put together an FAQ so you can quickly find your answer. Click HERE to open.
If you have inquired about canceling your membership, a member of the Fit Factory Team will be reaching out shortly to accommodate you.
Sincerely,
The Fit Factory Team
Q: What is happening with Fit Factory and my membership?
A: Fit Factory in Colleyville, TX, has closed, and we are excited to welcome you to Fitness Connection. Your active membership is being transferred to Fitness Connection, with our Bedford, TX, location as your new home gym. You can start using the Bedford facility right away by presenting your FitFactory key tag or app barcode.
Q: Will there be any changes to my membership?
A: We're working hard to ensure a smooth transfer of your membership. There shouldn't be any significant changes to your terms. If there are any adjustments, they will likely be in your favor to better align with what Fitness Connection offers.
Q: Will my rates and annual fees stay the same?
A: We are still finalizing the details of your membership transfer, but we can assure you that there will be no interruption to your membership. More information about your rates and fees will be sent to you via email in the next few days, so please keep an eye out for that update.
Q: Will I still have access to multiple clubs if I had that with FitFactory?
A: If you had multi-club access with Fit Factory, you will retain that privilege once the transition is complete. For now, you can enjoy full access to our Bedford location.
Q: Who should I contact if I have immediate questions or need to make changes to my account during the transition?
A: Please reach out to Fit Factory directly with any immediate questions or actions on your account while the transition is being finalized. You can contact them at Colleyville@fitfactoryclubs.com.