Welcome to Fitness Connection!

Q: What's happening with Fit Factory members?

A: Fit Factory in Colleyville, TX, has closed, and we're excited to welcome you to Fitness Connection! Your membership has been automatically transferred, and the Bedford, TX, location is now your new home gym. You can start using the Bedford facility right away—just show your Fit Factory key tag or app barcode.

Q: How will my membership translate to Fitness Connection?

A: Here's how your membership will convert:

• FIT members → FC Basic
  • You will have access to the Bedford gym that features a spacious workout floor with cardio and strength equipment, a turf training area with a functional training rig, men’s and women’s locker rooms with saunas, and even a Women’s Workout Area.
• VIP & Premier members → FC Plus
  • As an FC Plus member, you'll have access to all Fitness Connection clubs nationwide, with 15 locations in the DFW area alone! These clubs offer a spacious workout floor with top-notch cardio and strength equipment, a turf training area with a functional training rig, men's and women's locker rooms with saunas, a Women's Workout Area, group fitness classes, group cycling, Launch FC, and a Kids' Club. Please note that Fitness Connection doesn't offer tanning, bring a friend, or retail discounts with their memberships. But with all the fantastic facilities and services, we're sure you'll still love every minute of your workout!

Q: Will my rates and fees remain the same?

A: We've made some adjustments to your membership costs:

• FIT members: $14.99/month (down from $19.99)
• VIP members: $24.99/month (down from $34.99)
• Premier members: No change in billing

Your membership will continue without interruption. You'll stay on the Fit Factory system until the end of the month, and then you'll transition to Fitness Connection, where you'll notice some changes in how your billing is handled.

Q: Will I still have multi-club access?

A: Yes! If you have multi-club access, you'll keep this privilege once the transition is complete. For now, you can enjoy the Bedford location.

Q: Will I need a new key tag?

A: No need for a new key tag. Once the transition is complete, you'll use the Fitness Connection app for access and club information.

Q: What if I want to cancel my membership?

A: We encourage you to try out the new gym first! If you still want to cancel, you'll need to follow the cancellation terms of your Fit Factory membership. You can call Fitness Connection at 800-922-7898 or visit the Bedford club for assistance.

Q: How do I check in at Fitness Connection until the transition is complete?

A: Until your membership is fully transferred, we'll provide you with guest access. You'll need to sign a guest waiver upon your first visit.

Q: Who should I contact if I have questions during the transition?

A: For any immediate questions about your account, including billing and personal training, please reach out to Fit Factory directly at Colleyville@fitfactoryclubs.com until the transition is complete.

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