Dear Fit Factory Members,
We want to thank you for being a valued member of Fit Factory. As you may already know, our gym has recently closed, and we are transferring your membership to a new health club.
We're pleased to share that, effective immediately, you can work out at Fitness Connection's Garland and Mesquite locations, as well as all other FITCO clubs, including their premium Carrollton location. Fitness Connection is welcoming our members during this transition to ensure your fitness journey continues without interruption.
We understand that transitions can be challenging, and we appreciate your patience and understanding during this time. Your fitness goals remain our top priority, and we are committed to making this process as smooth as possible.
➡️ Gym Access: You can now work out at all Fitness Connection locations, including Garland, Mesquite and the premium Carrollton club! Simply present your Fit Factory keytag or app barcode each time you visit. For locations other than Garland and Mesquite, you'll also need to sign a guest waiver before your workout.
➡️ Membership Transfer: We're working diligently to ensure a smooth transition of your membership to Fitness Connection. Membership details, including rates and fees, are still being finalized. We'll share more information about your new membership status as soon as the transfer is complete. In the meantime, you can continue enjoying uninterrupted access to Fitness Connection locations during this transition.
➡️ Visit Fitness Connection: Head to any FITCO location, including Garland, Mesquite or the premium Carrollton club and keep your fitness routine going! Simply show your Fit Factory keytag or app barcode each time you visit. For locations other than Garland and Mesquite, you'll need to sign a guest waiver before working out. The FITCO team will be happy to welcome you and answer any questions!
➡️ Stay Updated: Keep an eye on your email for further updates regarding the official transfer and any new membership details.
➡️ Have Questions: Our friends at Fitness Connection have put together an FAQ so you can quickly find your answer – see below. You can also reach our Customer Care team at [email protected].
If you wish to cancel your membership, you can do so through the Fit Factory app. We’re grateful to have been part of your fitness journey and appreciate the opportunity to help you take this next step with Fitness Connection.
Sincerely,
The Fit Factory Team
Q: What is happening with Fit Factory and my membership?
A: Fit Factory in Garland, TX, has closed, and we're excited to welcome you to Fitness Connection (FITCO)! Your active membership is being transferred to FITCO, with our Garland location as your new home gym. During this transition, we're giving you access to all FITCO locations, including our premium Carrollton club, so you have even more ways to work out. Simply present your Fit Factory keytag or app barcode each time you visit.
Q: Will there be any changes to my membership?
A: We're working to make your membership transition as smooth as possible. We don't anticipate any significant changes to your membership terms. In the meantime, you'll enjoy access to all FITCO locations at no additional cost during the transition.
Q: Will my rates and annual fees stay the same?
A: We're still finalizing the details of your membership transfer, but your access to fitness won't be interrupted. We'll email you more information about your membership rates and annual fees in the coming days, so keep an eye on your inbox.
Q: Can I visit other FITCO locations?
A: Absolutely! During this transition, we're giving you access to all FITCO clubs, including our premium Carrollton location, regardless of your previous Fit Factory membership access. You can visit our Garland and Mesquite locations using your Fit Factory keytag or app barcode. To visit any other FITCO location, you'll simply need to sign a guest waiver before your workout. Be sure to bring your Fit Factory keytag or have your app barcode ready each time you visit any FITCO club.
Q: Who should I contact if I have immediate questions or need to make changes to my account during the transition?
A: While your membership transfer is being finalized, please continue contacting Fit Factory directly for account questions, updates or changes. You can reach their team at infofitfactoryclubs(dot)com.