Important Covid-19 Update

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Posted June 19, 2020

Valued Members,

We’d like to update you on new developments regarding government requirements for businesses in response to the recent spike in COVID related hospitalizations. County governments across Texas announced a new mandate requiring patrons to wear masks inside of facilities beginning Tuesday, June 23.

We are aware that other fitness facilities may not be enforcing some of the extended safety measures recommended by the local authorities. At Fitness Connection, your health and safety are most important to us. And the best way we can help to protect you, our TEAMmates, and the community we serve, is by following the recommendations set by those that have the most information.

Effective Tuesday, June 23, we will begin requiring all members and guests to wear face coverings, in addition to the current glove requirement, prior to entry.

Thank you for your understanding and cooperation as we are all in this together. We hope to see you at the club soon.

Your Fitness Connection TEAM


Posted June 12, 2020

Valued Members,

As many of you know, all of our Texas and Nevada locations are currently open and operating within the government recommended protocols we’ve implemented for the safety of you, our members, our TEAM, and the community we serve. We will continue to follow this guidance as we provide you with the safest possible gym experience. If you haven’t already, you can watch a video of the in-gym experience here.

The government has recently eased capacity restrictions to 50% occupancy which now allows us to reintroduce Group Fitness classes on a limited basis and extend our current operating hours in all Texas and Nevada locations.

Extended Hours

  • •Monday – Thursday: 5am – 10pm
  • •Friday: 5am – 8pm
  • •Saturday: 8am – 5pm
  • •Sunday: Closed

Group Fitness Class Details

You can find available class schedule on our website or mobile app. Also, click here for a video explaining what to expect from your class experience.

What to expect:

  • •Equipment-free class formats (benches and mats still provided)
  • •Limited capacity in each class
  • •Floor markers to maintain proper distancing
  • •Condensed schedule to allow for cleaning and sanitization between classes

What can you do to help?

  • •Arrive 15 minutes early to secure your space (members arriving after class begins will only be admitted is a space is available)
  • •Bring your own mat
  • •Adhere to social distancing floor markers
  • •Avoid bringing any non-essential belongings into class
  • •Wash your hands before and after class

We understand you may be hearing that other fitness facilities are not enforcing some of the extended safety measures recommended by the government. Your health and safety are most important to us. And the best way we can help to protect you, and the community we serve, is by following the recommendations set by those that have the most information.

We assure you, all decisions made are with your health and safety first in mind and we hope to continue to open up more amenities and further extend hours to get you back to normal routine soon.

Now, more of the good news! Due to your positive feedback around Fitness Connection at Home, although we are restarting in-gym Group Fitness classes on Monday, we will still continue to live-stream classes through our Facebook page so you can continue your workouts from home. You can find the live-stream schedule here or check-out the On-Demand content here.

We can’t wait to welcome you back to your FC Classes – in-gym or online! See you all soon!

Your Fitness Connection TEAM


Posted June 5, 2020

Valued Members,

Effective June 3, Texas government mandates will allow gyms to operate at 50% capacity. Due to the vast size of our facilities, each Fitness Connection location will now be able to accommodate 500+ members at one time while maintaining 6 feet of social distance.

Our team continues to be committed to your safety and peace of mind – read more about the updated in-gym experience, including our enhanced cleaning and sanitization protocols, HERE.


Posted June 12, 2020

Valued Members,

As many of you know, all of our Texas and Nevada locations are currently open and operating within the government recommended protocols we’ve implemented for the safety of you, our members, our TEAM, and the community we serve. We will continue to follow this guidance as we provide you with the safest possible gym experience. If you haven’t already, you can watch a video of the in-gym experience here. /p>

The government has recently eased capacity restrictions to 50% occupancy which now allows us to reintroduce Group Fitness classes on a limited basis and extend our current operating hours in all Texas and Nevada locations.

Temporary Hours

  • •Monday – Thursday, 5am-10pm | Friday 5AM – 8PM | Saturday 8am – 5pm, Closed Sunday

Posted May 13, 2020

Dear Fitness Connection Family,

Thank you for taking the time to connect with us. And thank you for your continued loyalty through this crisis. Our mission is to change lives by making a healthier lifestyle more accessible, and lately that has been more challenging than ever. We know you miss your workouts and we miss seeing you. We are fully committed to safely reopening the gyms so that you can get back to your fitness community and continue your journey toward your goals.

We will be reopening all Texas gyms beginning May 18, 2020. Be assured that your health and safety continues to be our top priority. While your Fitness Connection experience will look different, we assure you that all the changes were made with your health and safety first in mind.

WHAT TO EXPECT AT FITNESS CONNECTION

As you step back into the gym, we wanted to let you know about the health and safety precautions that we’ve implemented. We appreciate your participation in the member survey letting us know what you think and we are confident our operational measures and enhanced safety precautions will address what you identified was important to you.

The below information will answer your initial questions. As we are striving to communicate proactively, the specific details are subject to change. We ask for your continued patience as we navigate this together. You can also visit this link for a preview to what you’re experience will look like.

Temporary Hours

  • •Monday – Friday, 6am-8pm | Saturday 8am – 5pm, Closed Sunday

Texas Government Requirements

  • •Restricted Occupancy: we will be admitting a limited number of members per location based on the size of the gym (initial occupancy restriction – 25%). Average occupancy at 25% is 260, but please visit your local gym for specifics.
  • •Full-coverage Gloves: you will be required to wear full-coverage gloves
  • •Disinfect Belongings: all personal belongings must be sanitized before entry
  • •Shower and locker use not available

New Safety Measures

  • •Teammate and member temperature checks required to enter
  • •Touch-free check-in process
  • •Protective shields positioned at contact points at the front desk
  • •Gloves and masks worn by all Fitness Connection Teammates
  • •Foot-enabled door openers in restroom entrances where applicable
  • •Member access only, guest privileges are temporarily suspended due to capacity restrictions

Cleaning and Sanitization

  • •While we have always had the highest standards of cleanliness and sanitization, we are taking extra precautions to prevent the spread of COVID-19 and to protect our members and our team
  • •Use of EPA-approved, hospital-grade disinfectant and sanitization products
  • •Increased staffing to cover all operating hours with enhanced-level cleaning and disinfecting of all high-touch areas of the gym
  • •Hand sanitizer available for members at entry and exit
  • •Disinfecting spray available throughout the gym for members to wipe down equipment before and after use
  • •Reduced hours of operation will allow for deep cleaning and disinfecting during closure

Social Distancing

  • •As you enter the gym, you will notice social distancing markers and notifications. Please stay at least 6’ away from the other gym members and our Teammates
  • •We have relocated some equipment and limited access to specific pieces of equipment to ensure social distancing

Amenities Available (may vary by location)

  • •Workout Floor (Free Weight, Cardio, Strength Machines)
  • •Turf and Functional Training Equipment
  • •Fit Flix Theater
  • •Women’s Only Area
  • •Pro-Shop for food/drink purchases
  • •Restrooms and water fountains

Amenities Temporarily Closed to maintain social distancing and occupancy restrictions (amenities may vary by location)

  • •Use of Lockers
  • •Showers
  • •Kids Club
  • •Group Fitness and Cycle Studios
  • •Basketball and Racquetball Courts
  • •Pools, Saunas, Steam Rooms
  • •Personal Training

Billing

We understand the financial burden some of you are under which is why we elected to discontinue membership billing as soon as we closed our doors. Although we are opening on May 18, we’ve elected not to charge for the month of May. Your health is what matters and we will be open to support your healthy lifestyle.

For those of you who had an annual fee due in April, we did not charge while the locations were closed. The annual fee will be moved to the same calendar date in June. The amount will be the same as previously stated in your membership agreement. This will be your annual fee billing date moving forward.

For those of you who have a June or August annual fee date, those fee dates will stay as-is.

In addition, as a thank you to your loyalty during this time we’re extending all members 25% off Pro-Shop purchases through June.

OTHER RESOURCES

Customer Service

We are in the process of restaffing and training our customer service Teammates to better serve you. This will result in a temporary reduction in availability. Please find contact information and current hours on our website here. Regular hours will resume on 5/26. If you need to call outside of operating hours, please leave a message with your contact information and a Teammate will get back with you. Or visit a location near you.

Fitness Connection at Home

Because the current environment may not fit your needs at this time, we will continue to offer Fitness Connection @ Home to members.

  • •You can find the library of on-demand workouts here
  • •Or visit our class schedule to stream workouts LIVE here

Thank you for your time and continued commitment to Fitness Connection. We are stronger together and you can rest assured that we are committed to helping you achieve your health and fitness goals.

We hope to see you soon!

Your Fitness Connection TEAM


Posted April 22, 2020

Valued Fitness Connection Members,

We hope this message finds you and your families safe and healthy. We’d like to thank all of you for your continued support during this unprecedented time. It’s been inspiring to see you continue your connection to fitness through Fitness Connection @ Home. Even without the physical gyms open, our community keeps us moving together.

At this time, our gyms remain closed due to government mandates and all membership billing remains frozen. We miss seeing you at the gym and we are doing everything we can to open the doors as soon as we’re able, while keeping your health and safety in the highest regard.

Our current company-wide efforts are focused on how we can quickly and safely open the doors for you to continue your fitness journey. We expect to receive government guidance on when and how we can reopen soon. We will inform you as soon as we have more information.

You may want to consider updating your email preferences to ensure you’re receiving the most up-to-date information regarding reopening status. You can do this through the member portal. Visit fitnessconnection.com and select the “My Account” dropdown. Your default username and password is your FC keytag number.

In the meantime, we encourage you, your friends, and family, to work out for free with our [email protected] platform. Try a live-streaming or on-demand class, check out a new smoothie recipe, or get inspired with our do-it-yourself workout equipment tutorials. It is our mission to change lives by making a healthier lifestyle more accessible and we want to do our part to keep the Fitness Connection community motivated from home. Visit our Facebook and Instagram pages to learn more and share your feedback with us.

Keep moving, keep connected, and keep inspiring each other. We’re all in this together and we look forward to seeing you back in the gyms!

Your Fitness Connection TEAM


Posted April 3, 2020

Valued Members,

We’d like to touch base with you on Fitness Connection’s latest actions regarding COVID-19. As you’re all aware, the country remains under a Stay-at-Home Order to protect the health and safety of our communities. As a result, all Fitness Connection locations remain closed until further notice as we continue to stay updated on the latest recommendations to safely open the gyms as soon as possible.

As stated previously, all membership billing has been automatically frozen for the duration of the time we will be closed.  We’ve taken care of this for you. You do not need to take any action to make this change. Be assured, you will not receive any charges to your account during this time.

Our world has changed. Your life, your work, and your routine have all changed. But the one thing that has remained constant is our commitment to YOU, our members. We understand how challenging it is right now—mentally and physically—to find the time and the energy to focus on your well-being. But it’s also extremely important, and we want to do our part to keep you inspired.

Today, we’re introducing a new platform to continue our dedication to keeping you connected and keeping you moving. Fitness Connection @ Home is your online partner in maintaining your connection to fitness. This platform meets you wherever you are in your fitness journey, and wherever you are in your daily routine. We connect you with live instructors, unlimited access to virtual classes and workouts for any experience level, plus nutritional tips and do-it-yourself workout solutions.

Our goal is to provide a community that keeps you inspired, keeps you informed, and keeps you moving. And you’re not doing it alone.

In each of our communications, you’ve heard us speak to your health as our top priority. We truly mean that, which is why you are not seeing pricing or membership join features on our website. We are temporarily ceasing all sales activity and offering this platform completely free of charge – open not only to you, as members, but to all within the communities we serve.

We believe the more people we can get started on incorporating fitness into their new routine, the better – because health is what matters in a time like this. And it’s the community that will keep us going.

You can access Fitness Connection @ Home through the website. And follow along on our social channels for live streams and new content daily.

Thank you all for continuing to stay connected to fitness with us virtually. See you soon!

Your Fitness Connection TEAM


Posted March 20, 2020

Valued Members,

First and foremost, we hope this message finds you in good health and in good spirits. As you know, this has been a whirlwind week across the country, and we thank you for your patience and understanding as we work to evaluate where we go from here as a company and as a community.

All membership billing has been automatically frozen for the duration of the time we will be closed.  We’ve taken care of this for you. You do not need to take any action to make this change. Be assured, you will not receive any charges to your account during this time.

Our true north in this ever-changing environment continues to be our commitment to you, our members, and to our Fitness Connection teammates. When you joined Fitness Connection, we made a promise to be your constant connection to fitness and your go-to resource to help reach your goals, in and out of the gym. We won’t let this situation stop us from doing that.

Starting today, we’re launching Fitness Connection @ HOME, which we hope will bring you real, fun, and versatile ways to keep you moving, informed, and inspired while, most importantly, keeping you connected with your fitness community. Visit our Facebook and Instagram for more details on how we plan to do just that. We’ll keep you updated as we continue to expand into different channels and formats to best support you in this temporary lifestyle.

Now is the time for us to come together and support each other as a fitness community and as a family. Let’s keep that connection strong and encourage each other every day to strive for a healthy lifestyle. We WILL be even STRONGER and more CONNECTED when this is over.

Your Fitness Connection TEAM