FAQ

South Park Member FAQs

 

Q: What is happening to the South Park location?

A: We appreciate you for your continued commitment to Fitness Connection. It is with a heavy heart that we have made the tough decision not to renew the lease at the South Park location. Therefore, this location will permanently close on July 31, 2021.

 

Q: What will happen to my Fitness Connection Membership?

A: We will be transferring your membership to our new 46,000 square foot location on Albemarle Road, which has even more outstanding amenities and more space to continue your workouts. All members who originally enrolled at the South Park location will be upgraded to a Premium Plus membership with access to all 45 Fitness Connection locations companywide. You will also receive Free Kids Club and a 15% discount off retail items, including drinks, bars, supplements, apparel, and accessories for the duration of your membership.

 

Q: Will my rate increase since I will now have the Upgraded membership plan?

A: No, your dues will remain at their current rate, plus you will have access to all locations, Kids Club and a 15% discount off retail items.

 

Q: What will happen to my Personal Training Agreement or my unused sessions?

A: You may continue with your Personal Training Agreement as planned. Your PT Agreement will be transferred to your preferred location. Please speak to the Club Manager to coordinate which location is best for you. If you choose to cancel your membership, then remind TEAMmates that you are a part of the PT program. The remaining sessions can only be used at our clubs and will not be refunded.

 

Q: What if I want to cancel my gym membership?

A: If you choose to cancel, here are a few ways to do so.

 

Q: What if I am a Tivity Health/Silver Sneakers – will my membership be transferred as well?

A: Yes, all of our Fitness Connection locations are part of the Tivity Health/Silver Sneakers program. See the Club Manager for further details.