FAQ – Reno Closure

Reno Member FAQs

 

Q: What is happening to the Reno location?

A: It is with a heavy heart that we have made the tough decision not to renew the lease at the Reno location. Therefore, this location will permanently close on August 31, 2021.

 

Q: What will happen to my Fitness Connection Membership?

A: All members who originally enrolled at the Reno location will be upgraded to a Premium Plus membership with access to all Fitness Connection locations nationwide, as well as 15% discount off retail items, including drinks, bars, supplements, apparel, and accessories for the next year of their membership. Our Sparks location is conveniently located less than 10 miles away with all the amenities that Reno location has, as well as a swimming pool and basketball court.

 

Q: Will my rate increase since I will now have the Upgraded membership plan?

A: No, dues will remain at their current rate, in addition, if their Annual Fee was scheduled to be billed in July or August, this has been pushed to September 2021.

 

Q: What will happen to my Personal Training Agreement or my unused sessions?

A: You may continue with your Personal Training Agreement as planned. Your PT Agreement will be transferred to the Sparks location. If you choose to cancel your membership, then remind TEAMmates that you are a part of the PT program. The remaining sessions can only be used at our clubs and will not be refunded.

 

Q: What if I want to cancel my gym membership?

A: If you choose to cancel, here are a few ways to do so.

  • – Contact our membership services center at 800-922-7898.

 

Q: What if I am a Tivity Health/Silver Sneakers – will my membership be transferred as well?

A: Yes, all of our Fitness Connection locations are part of the Tivity Health/Silver Sneakers program. See the Club Manager for further details.

 

For further questions please email Brandi at [email protected].